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Returns & Refunds
30-Day Return Policy
Most items can be returned within 30 days of delivery
How to Return an Item
- Log in to your Ayzel Mart account
- Go to "My Orders" and select the item
- Choose a return reason and submit request
- Print return label and attach to package
- Schedule free pickup or drop at nearest center
Refund Methods
- Credit/Debit Cards: 3-5 business days
- UPI/Wallets: 24-48 hours
- COD: Bank transfer (submit details)
Popular Questions
You can cancel orders in "Processing" status from your account. Go to My Orders → Select order → Click Cancel. For dispatched orders, you can refuse delivery or return after receiving.
We accept returns within 30 days for most items. Electronics must be unopened. Some items like innerwear, perishables, and personalized products cannot be returned. Items must be in original condition with all tags.
Refunds are processed within 3-5 business days after we receive your return. The time to reflect in your account depends on your bank (typically 3-10 business days total).
- Credit/Debit Cards: Visa, MasterCard
- Mobile Wallets: JazzCash, EasyPaisa
- Bank Transfers: Direct transfers (IBAN)
- Cash on Delivery: Available nationwide
You can track your order by: Logging into your account and checking "My Orders" Using the tracking link in your confirmation email/SMS Entering your order number in the tracking tool above
Frequently Asked Questions
You can :
- → Only if the order is not dispatched. Contact support quickly.
If your order is not yet dispatched, you can contact support to update product size, color or quantity. Once dispatched, changes are not possible.
First We check the Product and its functionality properly and then dispatch :
- → In rare Case You can request a return or replacement within 2 days.
To apply a coupon:
- Add items to your cart and proceed to checkout
- Look for the "Apply Coupon" field
- Enter your code and click Apply
- The discount will reflect in your order total
Note: Some coupons have minimum order values or product restrictions.
- → Yes, we use 100% secure SSL encryption and verified gateways.
To download your invoice, go to "My Orders", select the order, and click "Download Invoice" button. You'll also receive a copy via email after order confirmation.